September: Illinois College IT escalated the case with Meraki support to the engineering department and had its first conversation with Microsoft on the issue. Microsoft XBox Live support does not have a high level support team for business so it was difficult to explain the issue to them since they are used to working with home routers/firewalls and not enterprise equipment.

Some delays were thrown our way by Meraki support but they were responsive and tried several tests with us on our campus network.We noticed that the issues were happening when the internet was busy and several XBox 360's were on at the same time.