January: Mediacom installed the new internet connection on January 15th. It was not immediately apparent if the XBox 360 connection was working better or if there was just minimal traffic being used. Later in the afternoon it was noticed that the XBox Live connection to the XBox 360 was still an issue which ruled out the possibility of it being an issue with the connection to our ISP and the bandwidth being capped.

Meraki was contacted on January 15th in the afternoon to re-escalate the case. The Cisco sales engineer was also contacted and stated he will be proceeding with the case.

IT understands the frustration involved with campus life and the XBox issue. It has been something we have been diligently working on and hope we can help with a solution. The main focus of our department is to make sure the internet and network are working to the best of our abilities with the resources we are given for academic purposes. The main goal of IT is to support your academic endeavors.