August: When students began to arrive on campus it the IT department was notified that there were students having issues with the XBox Live connection to the XBox 360 devices. IT also noticed that there was a large increase in bandwidth usage overall and began to look at alternative internet connections or an upgrade to the current connection.

Meraki was also contacted at this time and was notified of the issue. Testing began between Illinois College IT and Meraki support. Meraki purchased several XBox 360's to test the issue on their end.

July: Illinois College installed a Meraki MX 400 firewall to increase security on campus and allow for faster internet bandwidth. With very few students on campus it was not noticeable that the firewall caused issues with the XBox 360 connection to XBox Live